1. Agreement to Use Platform By accessing and using WapX services, you agree to these Terms and Conditions. If you disagree with any part of these terms, please do not use our services. WapX reserves the right to modify these terms at any time without prior notice. Your continued use of our services constitutes acceptance of the updated terms. Review these terms periodically to stay informed of any changes.
2. Ownership of Intellectual Property All content on the WapX platform, including text, graphics, code, and software, is owned by WapX or its licensors and is protected by intellectual property laws. You are granted a limited license to access and use the content for personal, non-commercial purposes only. Any unauthorized use, reproduction, or distribution of the content is prohibited and may result in termination of your access to our services.
3. Trademark Usage Rights Customers grant WapX a non-exclusive, non-transferable license to use their trademarks and logos for marketing and promotional purposes during the term of the agreement. This license is subject to the customer’s trademark usage guidelines. WapX agrees to cease using any trademarks or logos upon the customer’s request if continued use would negatively impact the customer’s image.
4. Copyrights and Ownership WapX retains all rights, titles, and interests in the WapX platform and services, including any improvements or modifications. You may not copy, modify, distribute, or create derivative works based on our services without permission. Feedback or suggestions you provide regarding our services may be used by WapX without any obligation to you. All content you upload remains your property, but you grant WapX a license to use it as outlined in these terms.
5. Account Registration To access certain features of the WapX platform, you must create an account. You agree to provide accurate and current information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use of your account.
6. User Responsibilities By using the WapX platform, you represent that all information you provide is accurate, you have the legal capacity to agree to these terms, and you will use the services legally. If you are using the services on behalf of an entity, you have the authority to bind that entity to these terms. You will not use the platform for illegal or unauthorized purposes.
7. Compliance with WhatsApp Policies Your use of the WapX platform must comply with WhatsApp’s terms and policies, including the WhatsApp Business Policy and Commerce Policy. Misuse or violation of these policies may result in suspension or termination of your access to WapX services. You agree not to engage in activities that could harm WhatsApp’s services or users. Adherence to WhatsApp’s messaging limits and template approval processes is required.
8. Onboarding and Verification for WhatsApp To use WhatsApp Business API through WapX, complete the required onboarding and verification process. This includes providing necessary documentation and complying with WhatsApp’s business verification requirements. Approval is at WhatsApp’s discretion. WapX will assist with the process but cannot guarantee approval. Delays or rejections by WhatsApp are beyond WapX’s control.
9. Messaging Policies for WhatsApp
Comply with WhatsApp’s policies on message types and usage. Only approved message templates may be used for initiating chats. WhatsApp can review and reject message templates at any time. You are responsible for the costs associated with sending messages through the API. Violations of WhatsApp’s message policies can lead to suspension of your number and API access. WapX is not responsible for such violations.
10. Support via Email and Web
WapX offers support through email and web chat during business hours. Support inquiries can be sent to hello@wapx.in, and our team will respond as promptly as possible. While we strive to provide effective support, immediate resolution is not guaranteed. Complex issues may require additional time for investigation and resolution. Support is available for technical issues, account management, and general inquiries.
11. Fees and Payment Terms
You agree to pay all fees for using the WapX platform as described on our pricing page. Payments are due in advance and are non-refundable. Provide current and accurate billing information. Any fee changes will be communicated with 30 days’ notice. Failure to pay on time may result in suspension or termination of your access to services. Fees are exclusive of taxes, which you are responsible for paying.
12. Prohibited UsesYou agree not to engage in activities that disrupt or harm the WapX platform or its users. Prohibited activities include hacking, spamming, distributing malware, and violating laws. You may not use the platform to harass, abuse, or harm others. Misuse of the platform can result in suspension or termination of your account. WapX reserves the right to take legal action against violators.
13. Limitation of Liability
WapX is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform. Our total liability to you for any claims is limited to the amount you paid in the two months before the claim. Some jurisdictions do not allow certain limitations, so these may not apply to you. Your sole remedy for dissatisfaction with the platform is to stop using it.
14. Terms and Termination
These Terms and Conditions remain in effect while you use the WapX platform. We may terminate or suspend your access at any time for any reason, including violations of these terms. You may terminate your account at any time by notifying us. Upon termination, your right to use the platform ceases immediately. Provisions that should survive termination, such as intellectual property and liability limitations, will remain in effect.
15. User Content
You may submit content to the WapX platform, including text, images, and other materials (“Contributions”). By submitting Contributions, you grant WapX a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your Contributions to operate and improve the platform. You represent that you have rights to your Contributions and that they do not violate laws or third-party rights. WapX may remove Contributions at its discretion.
16. License for Contributions
By posting Contributions on the WapX platform, you grant us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license to use, copy, reproduce, distribute, display, and create derivative works from your Contributions. This includes sublicensing these rights to third parties. You waive any moral rights and warrant that you have the authority to grant this license. WapX may use Contributions for any purpose, including marketing.
17. Review Guidelines
When posting reviews on the WapX platform, you must comply with the following: (1) Reviews should reflect personal experience; (2) No offensive, abusive, or discriminatory language; (3) No references to illegal activities; (4) Avoid conflicts of interest; (5) No false or misleading information; (6) No organized campaigns for posting reviews. WapX reserves the right to remove reviews that violate these guidelines.
18. Mobile App License
Accessing the WapX platform via a mobile app grants you a revocable, non-exclusive, and non-transferable license to use the app on your devices in accordance with these terms and the app store’s rules. You may not modify, reverse engineer, or distribute the app. The app distributors (Apple or Google) are not responsible for maintenance or support. Any claims related to the app should be directed to WapX.
19. Integration with Social Media
You may link your WapX account with third-party social media accounts. By doing so, you allow us to access and use content from those accounts per your privacy settings. We are not responsible for content on third-party sites, and interactions with them are governed by their terms. Disconnecting social media accounts is your responsibility. We do not review or endorse third-party content.
20. Feedback and SuggestionsAny feedback, suggestions, or ideas you provide to WapX (“Submissions”) are non-confidential and become WapX’s property. We may use Submissions for any purpose without obligation to you. You waive any rights to compensation and agree not to assert intellectual property rights against WapX for using Submissions. Ensure Submissions do not violate laws or third-party rights.
21. External Links and Content
The WapX platform may include links to third-party websites and content. We do not control or endorse third-party sites or content. Your interactions with third-party websites are governed by their terms and privacy policies. WapX is not liable for damages or losses incurred through third-party websites. Use third-party links at your own risk and exercise caution.
22. U.S. Government Rights
Our services are considered “commercial items” as defined in FAR 2.101. If acquired by the U.S. government, our services are subject to these terms per FAR 12.212 (software) and FAR 12.211 (technical data) for non-DOD agencies, and DFARS 227.7202-3 for DOD agencies. This clause supersedes any other FAR, DFARS, or similar provisions.
23. Site ManagementWe reserve the right to (1) Monitor the platform for policy violations; (2) Take appropriate legal action against violators; (3) Refuse or limit access to the platform; (4) Remove excessive or burdensome content; and (5) Manage the platform to ensure proper functioning and protect our rights. We may take these actions at our discretion without notice or liability.
24. Privacy PolicyYour use of the WapX platform is subject to our Privacy Policy, which outlines how we collect, use, and protect your data. By using our platform, you consent to our data practices. Review our Privacy Policy regularly to stay informed about our data handling practices. We are committed to protecting your privacy and ensuring the security of your information.
25. Copyright InfringementsWe respect intellectual property rights. If you believe that any content on our platform infringes your copyright, notify us immediately with specific details. We will investigate and take appropriate action, including removing infringing content. Be aware that false claims of copyright infringement can result in legal consequences.
26. Governing Law
These terms are governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts in India for any disputes arising out of or relating to these terms or your use of the WapX platform.
27. Dispute Resolution
Before pursuing arbitration or litigation, parties agree to attempt informal negotiations for at least 15 days. Any disputes will be resolved by binding arbitration under the International Commercial Arbitration Court rules, seated in Uttarakhand, India, and conducted in English. Arbitration will be limited to individual disputes, not class actions.
28. Corrections
We reserve the right to correct any errors, inaccuracies, or omissions on the platform and update information at any time without prior notice. Regularly review the platform for the latest information. We strive for accuracy but acknowledge that errors may occur.
30. Indemnification
You agree to indemnify and hold WapX, its subsidiaries, affiliates, officers, agents, partners, and employees harmless from any claims, liabilities, damages, or expenses arising from your use of the platform, violation of these terms, or infringement of any third-party rights. This obligation survives the termination of your account or these terms.
31. User Data
We maintain the data you transmit to the platform to manage its performance. While we perform regular backups, you are solely responsible for the data you transmit. WapX is not liable for any loss or corruption of data. Ensure you keep backup copies of important information.
32. Electronic Communications and Signatures
By using the platform, you consent to receive electronic communications from us and agree that electronic agreements, notices, disclosures, and other communications satisfy any legal requirement for written communication. You consent to the use of electronic signatures and records in transactions with WapX.
34. Apple and Android Devices
When using our mobile application, you are granted a limited license to install and use the app on your devices. You must comply with the app store’s terms and conditions. The app distributors are not responsible for providing support for the app. Direct any issues or claims related to the app to WapX.
35. Termination for Non-Payment
WapX reserves the right to suspend or terminate services if you fail to pay any undisputed amounts due. If payment is not received within 30 days of notice, services may be suspended, and you remain responsible for all charges incurred. Termination for non-payment results in forfeiture of all content in your account.
36. Termination for Cause
Either party may terminate this agreement for cause with 30 days written notice if the other party breaches a material term and fails to cure it. Termination may also occur if a party becomes insolvent or files for bankruptcy. If terminated for cause, you may be entitled to a refund of prepaid fees, while unpaid fees remain due.
33. Miscellaneous
These terms constitute the entire agreement between you and WapX regarding the platform. Failure to enforce any right or provision does not waive that right. These terms are to be interpreted in accordance with applicable law. If any provision is found to be invalid, the remaining provisions will remain in effect. You may not assign these terms without our consent.